Shipping policy

SHIPPING POLICY

Effective Date: September 18, 2026

At Belzie, we work with fulfillment and shipping partners to deliver orders to our customers.

Processing Time

Orders are generally processed within 1–3 business days after payment is successfully received.

Processing may take longer during holidays, promotional periods, high-volume periods, or when additional verification is required.

Shipping Time

Estimated delivery time is generally 7–15 business days after an order has been processed and shipped.

Delivery estimates are not guarantees. Actual delivery may vary because of carrier delays, weather, holidays, incorrect addresses, inventory availability, customs, or other circumstances outside our reasonable control.

We will only advertise shipping estimates that we reasonably expect to be able to meet.

Order Tracking

When available, tracking information will be sent to the email address provided with your order.

Tracking information may take some time to become active after an order is shipped.

Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If you notice an incorrect address, contact us immediately at support@belzie.store.

We cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.

Lost, Stolen, or Damaged Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

If an order arrives damaged, contact us at support@belzie.store as soon as possible and provide photographs of the package and product.

We will review the situation and determine the appropriate resolution according to the circumstances and applicable law.

Shipping Delays

If we become aware that your order cannot be shipped within the promised time, we may contact you regarding the delay and available cancellation/refund options as required by applicable law.

For orders that cannot be fulfilled, refunds will be handled in accordance with applicable law and our Return & Refund Policy.