FAQ

Frequently Asked Questions

What is Belzie?

Belzie is an online retail store offering a selection of products to customers in the United States and other locations where shipping is available.

Where does Belzie ship?

We currently focus on shipping within the United States. Product availability and shipping destinations may vary by item.

Please check the product page or checkout for the available shipping options.

How long does shipping take?

Orders are generally processed within 1–3 business days.

Estimated delivery is generally 7–15 business days after processing and shipment.

Delivery times are estimates and may vary due to carrier delays, weather, holidays, inventory, or other circumstances.

Please see our Shipping Policy for more information.

How can I track my order?

When tracking is available, we will send tracking information to the email address provided when you placed your order.

Please allow some time for tracking information to become active after shipment.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@belzie.store.

We will do our best to accommodate your request before the order enters fulfillment or is shipped. Once an order has been processed or shipped, cancellation may no longer be possible.

What is your return policy?

Eligible products may generally be returned within 30 days of delivery.

Please contact support@belzie.store before sending anything back. We will provide return instructions and let you know what information is needed.

Please see our Return & Refund Policy for complete details.

What if my item arrives damaged?

If your product arrives damaged or defective, contact us at support@belzie.store as soon as possible.

Please include your order number and clear photos of the product and packaging. We will review the issue and work with you toward an appropriate resolution.

What if I received the wrong product?

We will investigate the issue and provide an appropriate resolution.

What payment methods do you accept?

Available payment methods are displayed at checkout.

Depending on your location and checkout configuration, available methods may include major credit and debit cards and other supported payment methods.

Is my payment information secure?

Payments are processed through secure third-party payment providers.

Belzie generally does not store complete payment card numbers on its own servers.

Why hasn't my tracking information updated?

Tracking information may take some time to update after a package has been handed to the shipping carrier.

If your tracking information has not updated for an extended period, contact support@belzie.store and we will help investigate.

Can I return an item if I simply changed my mind?

Eligible change-of-mind returns may be accepted within the applicable 30-day return period.

Return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.

Do I have to pay customs or import fees?

For orders shipped internationally, if international shipping is offered, customs duties, import taxes, brokerage fees, or other destination-country charges may apply.

These charges are generally the responsibility of the customer unless otherwise stated.

What should I do if I entered the wrong shipping address?

We will try to update the address before fulfillment or shipment. We cannot guarantee that an address can be changed after an order has been processed or shipped.