Refund policy

Effective Date: September 18, 2026

We want you to be satisfied with your Belzie purchase.

30-Day Return Window

You may request a return within 30 days of delivery for eligible products.

To start a return, contact:

support@belzie.store

Please include:

Your order number
Name used for the order
Reason for the return
Photos, if the product is damaged, defective, or materially different from what was ordered

Do not send products back before receiving return instructions from Belzie.

Return Eligibility

To be eligible for a return, the product generally must be:

Returned within the applicable return period
In its original condition, to the extent reasonably possible
Unused or only reasonably inspected
Returned with original packaging where reasonably possible

Certain products may be excluded from returns where permitted by applicable law, including products that are personalized, made to order, perishable, or otherwise not reasonably returnable.

Damaged, Defective, or Incorrect Items

If you receive an item that is defective, damaged in transit, or materially different from the product you ordered, contact us at support@belzie.store.

We may request photographs or other information so that we can investigate the issue.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.

Change-of-Mind Returns

For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless otherwise stated at the time of purchase or required by law.

Original shipping charges may be non-refundable where permitted by law.

Refunds

Once an approved return is received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may require additional time to post the refund to your account.

Refunds for Unfulfilled Orders

If Belzie cannot fulfill an order within the applicable promised period and the order is cancelled in accordance with applicable law, we will provide the required refund for the unshipped merchandise.

Federal law generally requires online sellers to ship within the promised time, or within 30 days when no shipping time is stated, and to provide appropriate cancellation/refund options when the seller cannot meet the promised shipment time.

Exchanges

We may offer exchanges for defective, damaged, or incorrect products where appropriate.

For a standard change-of-mind purchase, an exchange may not be available unless specifically offered.

Final Sale Items

If an item is identified as non-returnable or final sale before purchase, it may not be eligible for a return except where required by applicable law.